Shipping & returns
Do you ship worldwide?
Yes, we do! If you don't see your country at checkout, please email us info@rozenthal.lv.
When will I get my order?
| Type |
Time – days |
Price (EUR) |
Free shiping |
Latvia |
|||
|
Standard Omniva |
1 – 3 1 – 3 |
2 2 |
From 60 EUR From 60 EUR |
Europe |
|||
|
Standard FedEx DHL |
5 – 11 2 – 5 1 – 3 |
3,50 20 35 |
From 60 EUR From 160 EUR
|
USA, Canada |
|||
|
Standard FedEx DHL |
12 – 15 3 – 6 3 – 4 |
4 20 35 |
From 60 EUR From 160 EUR
|
Other countries |
|||
|
Standard FedEx DHL |
12 – 17 3 – 6 3 – 5 |
4 20 35 |
From 60 EUR From 160 EUR
|
Above-stated shipping times are those estimates by our shipping partners, usual shipping time. Holidays, strikes, postal or address errors, congestion (e.g., Black Weekend, Christmas season, lockdown) or unforeseen events may delay delivery. Therefore, we cannot guarantee a specific delivery date.
Shipping and handling will take up to 3 days from the day of your purchase.
Do you accept returns?
Yes, you can read our return policy here.
Where's my order?
If you have not received your order after the estimated delivery time has passed, please contact us info@rozenthal.lv.
We also suggest contacting your local post office with the tracking number you received. Sometimes there's issues with delivery address and they will be able to help you the best.
There's an issue with the order I received.
Please send us an email info@rozenthal.lv
with a photo of the jewelry you received. The jewelry must be in the original packaging.
Materials & care
Is your jewelry handmade?
Yes, all Rozenthal jewelry is handmade, there may be slight differences that make each piece unique.
From polishing to glazing and painting with gold - everything is done in our small studio in Riga.
How do I take care of my jewelry?
You can polish your jewelry with a soft, dry cloth.
Store in a dry environment.
Is your jewelry waterproof?
100% waterproof: We use sustainable 14k gold-filled materials for earring hooks and necklaces. They're completely waterproof, so you don't have to remove your jewelry whenever you shower or go swimming.
Studs are made from 925 sterling silver that can change color over time but you can clean silver jewelry to return its shine.
Water resistant: Hoops are made from gold-plated material. We recommend taking them off when swimming, exercising, or using lotions.
How to clean sterling silver jewelry?
Don't worry if your sterling silver pieces have turned dark! You can clean them with a standard household metal polish and a soft cloth.
Other FAQs
Where can I try your jewelry on?
You can visit our studio. Address: Dzērbenes street 27B, Riga, Latvia.
You can see the list of international stores that carry our jewelry here.
Can you replace a lost earring?
Yes, we can if we still have the item in stock. Please email a photo of the earring you have to info@rozenthal.lv and we'll try to help.
Can you make a longer necklace chain?
Yes, we can! Please email info@rozenthal.lv with the length you'd like.
Do you make custom designs?
No, we do not.